Refund policy

Returns

Your satisfaction is our top priority, which is why we offer a simple and hassle-free returns process.

1. Returns Policy

If for any reason you are not completely satisfied with your jewelry purchase, you may return the item within 14 days of receiving your order. Please ensure that the jewelry is in its original condition, with all original tags, packaging, and proof of purchase included.

2. Conditions of Return

  • The jewelry must be unworn and free from any signs of use.
  • The item must be returned in its original packaging with all accompanying tags and certificates.
  • We do not accept returns of products that have been altered or personalized at the customer’s request.
  • For returns of items purchased during a promotion or with a discount code, the refund will be adjusted to reflect the value of the discount.

3. How to Make a Return

  1. Prepare Return Information: You do not need to fill out a return form. Simply include a note with details of the items you are returning and your order number. Providing a reason for the return is optional.
  2. Prepare the Package: Pack the item(s) securely in their original packaging, ensuring they are well-protected. Include the note with your return information.
  3. Send the Package: Contact your chosen courier service or visit your nearest postal office to send the package to the returns address provided. Return shipping costs are covered by the customer unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund within 14 days. The refund will be issued to your PayPal account, debit card, or the credit card used for the purchase.

5. Contact for Returns

If you have any questions about the returns process, please contact our customer service team:

  • Email: info@superouge.com
  • Phone: +48 608 411 456
  • Hours: Monday - Friday, 8:00 AM - 3:00 PM

We are committed to making the returns process as convenient and stress-free as possible, ensuring your shopping experience with us is always satisfying.